Customer Success Manager

The Industry

Every year, millions of tons of raw goods – gas, chemicals, agricultural products, mined ore -- are transported across the world's oceans via tankers. With the advent of internet at sea and better cloud connectivity, the shipping industry is ripe for disruption and is undergoing a rapid transformation. At Voyager, our team is actively searching for candidates to embark with us on our mission to be at the vanguard of technology innovation and truly change how business is done in the bulk shipping industry!

What is Voyager?

The Voyager platform is a turn-key, cloud-based workflow management solution for the bulk shipping value chain. Through the Voyager platform, users collaborate across functional teams within both their company as well as with counterparty teams to coordinate execution of bulk shipping operations. By eliminating the industry’s heavy reliance on phone/email to manage their shipping data, and moving towards adopting a more fully standardized platform, our clients are able to automate a significant portion of the coordination workload while increasing the granularity, quality and transparency of the data supporting their operations.

Who We Are

You will be joining a team of entrepreneurs seeking to disrupt how shipping operations are coordinated across the industry. With a combined 60+ years of experience across the maritime, tech, and commodities industry, you will be a part of an energetic team that is making waves on the international stage:

Job Description

We are looking for a Customer Success Manager to be the face of Voyager for our growing client base. You will be our first point of contact, responsible for interfacing with our clients to understand their needs in order to strengthen our product offering and enhance the user experience of Voyager platform. The role will be broad ranging and require versatility on the part of the Customer Success Manager to build our relationships with our clients.

Primary Responsibilities

Skills & Qualifications

Location

We are looking to strengthen our presence in our Houston office, alongside the core team and nearby our clients.  We will accept applications from candidates who already have eligibility to work in the US.

Compensation

We are offering a market-competitive salary, to be determined based on experience and potential. We also offer an exciting work atmosphere, an international team with many opportunities to travel globally, and the potential for equity in a fast-paced, growing business.

How to Apply

Please send an email noting your interest and desired position to bret@voyagerportal.com

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